mnbet's Privacy Policy
Here is a full overview of how safe your personal information is with us, and how it is collected, used, and kept secure.
This Privacy Policy applies to users of the mnbet platform. This document describes what information we collect when you visit our website, create an account, or use our services, how we use that information, and under what circumstances we share it with third parties. By continuing to use our services, you are considered to have agreed to the terms of this policy.
mnbet believes you should have full control over your personal information. We keep your information secure using SSL encryption and modern security technology. Please read this policy carefully, and contact our support team for any questions.
This policy applies only to mnbet's own platform. We are not responsible for the privacy policies of third-party websites or services.
Types of Collected Information
Personal Identity Information
When you open an account at mnbet, we collect the following information from you:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- Identity verification documents (National ID card or passport details)
This information is collected for the purpose of account verification, ensuring security, and complying with applicable regulations. We only allow persons aged 21 or above to open an account.
Financial Transaction Information
Information related to your financial transactions — such as mobile banking account numbers (bKash, Nagad, Rocket, Upay), deposit and withdrawal history, and transaction amounts — is stored securely. This information is needed to verify each transaction and prevent fraud.
Technical and Usage Information
Some information is collected automatically while you use our site:
- IP address
- Browser type and version
- Device type (mobile, tablet, computer)
- Operating system
- Pages visited and session duration
- Referral source (where you came from before reaching our site)
This information is used to maintain site security, resolve technical issues, and improve the user experience.
Gaming Activity Information
Your gaming history, bet amounts, win/loss records, preferred game types, and bonus usage are stored. This information is used to ensure responsible gaming and to help manage your account.
Purpose of Information Use
mnbet collects your information for the following legitimate purposes:
2.1 Service Delivery and Management
Information is used to create and manage your account, process transactions, provide bonuses, and ensure overall platform services. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, relevant information is required to verify the transaction.
2.2 Identity Verification and Security
Information is analyzed to prevent unauthorized access to your account, detect fraudulent activity, and maintain the overall security of the platform. Age verification is especially important, as mnbet is only for persons aged 21 or above.
2.3 Customer Service Improvement
Our 24/7 support team may access your account information to resolve your issues. Every support interaction is recorded so we can provide better service in the future.
2.4 Responsible Gaming
It is our commitment to monitor your gaming behavior to identify potentially problematic patterns and provide assistance when needed. Responsible gaming is a core part of our mission.
2.5 Regulatory Compliance
Information is retained and processed to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. These obligations are necessary for the protection of all customers.
2.6 Service Improvement and Communication
Your contact information may be used to inform you about new features, promotional offers, and platform updates. You may request to opt out of such communications at any time.
Information Sharing and Disclosure
mnbet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Only the necessary information is shared with trusted third parties who assist with payment processing, technical infrastructure, and customer service management. These partners are required to uphold the same standard of data protection as we do.
3.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi receive some technical information to ensure proper gameplay. This information is minimal and essential for operating the games.
3.3 Legal Obligations
Information may be disclosed to comply with court orders, valid requests from government agencies, or applicable legal requirements. In such cases we are legally obligated to do so.
3.4 Fraud Prevention
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities. This is necessary to protect all users.
We never sell your personal information to third parties for marketing or advertising purposes.
Cookies and Tracking Technology
mnbet uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
These cookies are necessary for the basic operation of the site. They are used to maintain your login session, manage security tokens, and save preferences. Without these cookies, the site will not work properly.
Analytical Cookies
We collect anonymous usage data that helps us understand which parts of the site are most used and where improvements are needed. This data does not directly identify any individual.
Cookie Controls
You can block or delete cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some site features from working, particularly those related to login.
Data Retention and Security
Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal, regulatory, and business requirements. Financial transaction records are retained for an extended period in accordance with applicable law.
Security Measures
mnbet uses industry-standard technology to protect your information:
- SSL (Secure Sockets Layer) encryption — all data transfers are secured
- Encrypted databases — stored data is protected
- Two-factor authentication
- Regular security audits and monitoring
- Restricted access controls — only authorized staff can view data
Response to Data Breaches
If a data breach occurs, we will notify affected users as quickly as possible and take immediate steps to minimize harm. Data protection is our top priority.
Your Rights
As a mnbet user, you have several rights over your own information:
Right to Access
You may request to know what information we have stored about you. We will provide this information within a reasonable timeframe.
Right to Rectification
If any information about you is incorrect or incomplete, you may request a correction. Keeping information accurate is in both your interest and ours.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. This right does not always apply, particularly in cases involving legal obligations.
Right to Data Portability
You may request your account information in a machine-readable format, which is convenient for future use.
To exercise these rights, contact our support team: [email protected]
Third-Party Services
Our platform is connected to various game providers and payment services. These third-party services have their own privacy policies and are responsible for their own use of data.
We encourage you to read the privacy policy of any third-party service you use, especially payment service providers.
Payment Services
When transacting via bKash, Nagad, Rocket, and Upay, your financial information goes directly to those services. mnbet only sees transaction confirmation information, not the complete financial details.
Game Software Providers
We have integrations with various gaming software providers. During play, some gameplay data is sent to their servers, which is required for the game to function properly.
Protection of Minors
mnbet is a platform for persons aged 21 or above only. We do not intentionally collect any information from minors.
If we become aware that a minor has registered on our site, that account will be closed immediately and the related information will be deleted. We ask parents and guardians to ensure that children cannot access our platform.
If you suspect that a minor is using our site, please notify our support team immediately.
International Data Transfers
Our servers and infrastructure may be located in various regions. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that applicable international data protection standards are followed.
For data transfers, we ensure contractual safeguards, encryption, and other technical protections so that your information remains secure wherever it is.
Policy Changes
We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email
- A special notice will be displayed on the site's homepage
- The "Last updated" date at the top of this page will change
Continuing to use our services after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help.
Privacy-Related Contact
24/7 Live Chat Support
Support available in Bengali and English
We aim to respond to all questions related to your data protection as quickly as possible. Your privacy is of the highest importance to us.